Avalara is a full-service sales tax management company that uses innovative technology to automate statutory transactional tax compliance processes. A trailblazer in delivering sales tax solutions via Software as a Service (SaaS), Avalara transforms a process that was previously economically unfeasible for small and mid-sized businesses not just affordable, but more accurate as well.
The Acknowledged Market Leader
Avalara products integrate seamlessly into far more financial and e-Commerce applications than any other product or service and are recommended by more than 2,000 software resellers and professional accountants. Nearly 10,000 customer businesses of every size and level of complexity rely on Avalara for accurate tax calculation, painless administration, effortless reporting and, timely remittance. The company calculates sales and use taxes on more than 100 million transactions per year, customers span four continents and entrust it to accurately submit more than 240,000 returns and remit more than $10 billion in tax filings annually.
Island Culture
A privately held company, Avalara was founded by a team of tax and software industry veterans seeking to change the world of sales tax management . Our headquarters is located on historic Bainbridge Island, just a short ferry ride from Seattle. This idyllic setting forms a picturesque backdrop for a knowledgeable staff that works tirelessly to help customers put the hassles of transactional tax calculation and compliance out of mind.
Cult of the Customer
For some companies, the concept of “cult of the customer” is just a tagline or a cliché. But at Avalara, Cult of the Customer lies at the very core of our business model. Although “customer service” is certainly a part of the equation, for Avalara Cult of the Customer embodies the deep seated commitment to meeting or exceeding our basic value proposition: delivering “fast, easy, accurate, and affordable sales tax management services.”
This is our culture and it drives every aspect of the company’s business, from development to marketing, sales, and support. This commitment is sustained through the use of satisfaction and support metrics that are as sophisticated as the technology and services the company offers in the marketplace. The efforts and focus don’t always result in perfection, but the commitment feeds constant improvements that benefit every customer and pave the way for long term satisfaction and loyalty.